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ABout Bluecrab

Terms & Conditions


The Client : The company or individual requesting the services of Bluecrab Internet.

A Project: Any work undertaken or service provided by Bluecrab Internet for the Client on their request and as described in the signed order.

Terms & Condiitons

By placing an order with Bluecrab Internet, you confirm that you are in agreement with
and bound by the terms and conditions below. Any variations to these conditions shall have no effect unless agreed in writing.

Bluecrab Internet will only carry out work where a signed agreement/order has been provided.

Bluecrab Internet will only carry out work for clients who are 18 years of age or above.

Bluecrab Internet will only commence work on a Project after receipt of a non-refundable 50% deposit of the quoted Project fee from the Client. The final 50% payment is to be made on completion of the website. The website will be switched to Live Mode once the Clients remaining balance is paid in full.

The deposit paid to Bluecrab Internet covers admin work and communication in relation to the Client as well as preliminary design work. The deposit is non-refundable.

It is Bluecrab Internet policy that any outstanding accounts for work carried out by Bluecrab Internet or its affiliates are required to be paid in full, no later than 14 days from the date of the invoice unless by prior arrangement in writing with Bluecrab Internet.

If accounts are not settled, Bluecrab Internet will attempt to contact the Client once more. Following consistent non-payment of an invoice, our Solicitors will contact the Client, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.

It is the Client’s responsibility to ensure the contact details held by Bluecrab Internet are up to date and accurate. During the Project it will be necessary for Bluecrab Internet to contact the Client. Bluecrab Internet will make up to 5 attempts to contact the Client, either by email, telephone or mail. If we do not receive a response to these attempts of contact the Project may be terminated and any monies paid will not be refunded.

If the Client decides they no longer want the site, because they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary.

The website, graphics and any programming code remain the property of Bluecrab Internet until all outstanding accounts are paid in full.

Any scripts, cgi applications, php scripts or software (unless specifically agreed) written by Bluecrab Internet remain the copyright of Bluecrab Internet and may only be commercially reproduced or resold with the permission of Bluecrab Internet.

Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, Bluecrab Internet cannot accept responsibility for any losses incurred due to malfunction of the website or any part of it.

Bluecrab Internet cannot take responsibility for any copyright infringements caused by materials submitted by the Client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

It is the responsibility of the Client to check the website/idea/business will operate legally. It is important that the website is not in any way illegal.

Any amendments to the original order will be carried out at the discretion of Bluecrab Internet, only after a signed agreement for the amendments has been received and charged accordingly. Even where no charge is made, Bluecrab Internet accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further amendments.

Bluecrab Internet reserve the right to refuse instruction outside the scope of the original order.

Bluecrab Internet will provide the Client with an expected completion date for the Project if requested.

The Client agrees to make available as soon as reasonably possible to Bluecrab Internet all materials required to complete the site to the agreed standard and within the set deadline.

Bluecrab Internet will endeavour to meet any given deadline, but do not guarantee and are not bound in any way to complete the Project by this date. Bluecrab Internet will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

Bluecrab Internet will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrong doing on the part of the site owner.

Bluecrab Internet will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.

Bluecrab Internet will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

Where images used on the website have been purchased by Bluecrab Internet on behalf of the Client, these images are strictly for use on the website only. Bluecrab Internet are not liable for misuse of these images by the Client or any other person’s copying, altering or distributing the images to individuals or other organisations.

The Client will not be charged for Open Source Software where used. If there is a charge for a website using Open Source Software, the Client is paying for the installation time. Open Source Software is not owned by Bluecrab Internet or the Client. It is the Client’s responsibility to check with Bluecrab Internet whether Open Source Software is being used or not.

Bluecrab Internet cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Bluecrab Internet will endeavour to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 6 and to an acceptable level with Mozilla browsers. Bluecrab Internet can offer no guarantees of correct function with all browser software.

Where applications or sites are developed on servers not recommended by Bluecrab Internet, the Client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the Client’s responsibility to provide a suitable testing environment which is identical to the final production environment.

Whilst Bluecrab Internet recommends hosting companies to host websites, no guarantees can be made as to the availability or interruption of this service. Bluecrab Internet cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

Renewal of hosting is due on a yearly basis. The date of renewal will be annually from the date the website was ordered by the Client. The hosting will not be renewed if the Client has not contacted Bluecrab Internet to do so or the Client requests that Bluecrab Internet does not host the site.

The hosting renewal charge must be received within 10 days of the hosting expiry date. Bluecrab Internet reserve the right to deactivate any website where the hosting has expired and the Client has not paid the renewal charge. There will be an admin fee set by Bluecrab Internet for reactivating the website/hosting.

Should a Client wish to move hosting away from Bluecrab Internet a £50 admin charge will be issued, which must be paid before the transfer takes place.

Where asked to provide search engine optimisation for a Client, Bluecrab Internet do not guarantee any specific placement or high ranking on search engines.

Domain Names purchased by Bluecrab Internet for the Client will be registered in either the Client’s name or a name of the Client’s choosing. They will also be registered to an address provided by the Client. The Client is the legal owner of the Domain and it is their responsibility to renew their Domain Names when due. Bluecrab Internet can renew a Domain Name for a Client for a fee, so long as the Client gives Bluecrab Internet sufficient notice. If a Domain Name expires Bluecrab Internet cannot be held liable for this, or any costs incurred, compensation or loss of earnings arising from it.

Bluecrab Internet has no control of, or responsibility for, the content of Clients’ websites. In no way does the textual or image based content or our Clients’ websites constitute Bluecrab Internet endorsement, or approval of the website or the material contained within the website. Bluecrab Internet has not verified any of the materials, images or information contained within our Clients’ websites and is not responsible for the content or performance of these sites or for the Clients transactions with them.

These terms and conditions are governed by the laws of England and Wales. Jurisdiction for any claims arising in respect of content shall lie exclusively with the courts of England. If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.