For the purposes of the Data Protection Act 1998, Bluecrab Limited (‘we’ or ‘us’) is the ‘data controller’ (ie the company who is responsible for, and controls the processing of, your personal data).
Personal data we may collect about you
We will obtain personal data about you (such as your name, company name, address, email address, telephone numbers, date of birth, payment details) whenever you complete an online form. You may also be issued with a user ID and password. To safeguard that your user ID and password remain confidential, DO NOT share this information with anyone.
For example, we will obtain your personal data when you purchase goods or services, send us feedback or contact us for any reason. (We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form. If you volunteer such information, you will be consenting to our processing it for the purpose of updating you about new products/services.)
How we may use your personal data
We will use your personal data for any of the following purposes:
1. To help us identify you and any accounts you hold with us
3. Statistical analysis
4. Customer profiling and analysing your purchasing preferences
5. Marketing – see ‘Marketing and opting out’ below
6. Fraud prevention and detection
7. Billing and order fulfilment
8. Credit scoring and credit checking – see ‘Credit checking’ below
9. Customising this website and its content to your particular preferences
10. To notify you any changes to this website or our services which may affect you
11. Improving our services
Marketing and opting out
We may contact you by mail, telephone or email about products, services, promotions or special offers which may be of interest to you.
If you prefer not to receive any further marketing communications from us, you can opt out any time. See further ‘Your rights’ below.
Disclosure of your personal data
We may disclose your personal data to:
1. Other companies within our group
3. Our agents and service providers (eg providers of web hosting or maintenance services)
3. Credit reference agents – see ‘Credit checking’ below
4. Law enforcement agencies in connection with any investigation to help prevent unlawful activity
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
1. Access to your account is controlled by password and user ID which are unique to you 2. We store your personal data on secure servers
3. Payment details are encrypted using SSL technology
Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.
To enable us (and other companies in our group) to make credit decisions about you and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search). We may disclose information about how you conduct your account to such agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked. Other credit grantors may use this information to make credit decisions about you and the people with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information and we suspect fraud, we will record this.
Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can: give consent on his/her behalf to the processing of his or her personal data receive on his/her behalf any data protection notices give consent to the transfer of his/her personal data abroad give consent to the processing of his or her payment details, etc
When you use this website, we may collect information about your computer, such as your IP address and/or browser, which we will use for administration purposes and statistical analysis. This information will not usually identify you personally.
We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computer’s hard disk. Cookies are used for several reasons including to recognise you whenever you visit this website. to speed up access to this website (so you do not have to log on each time) to store your personal preferences to build a profile about you to better target our marketing and advertising campaigns The vast majority of web browsers accept cookies. However, you can change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: aboutcookies.org
Transfers of data out of the EEA
In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose. Any transfer of your data will be subject to a European Commission approved contract which will safeguard your privacy rights and give you remedies in the unlikely event of a security breach. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein.
Linking to other websites
You have the right, subject to the payment of a small fee (currently £10) to request access to personal data which we may process about you. If you wish to exercise this right you should: put you request in writing include proof of your identity and address (eg a copy or your driving licence or passport, and a recent utility or credit card bill) attach a cheque in the amount of £10 made payable to Bluecrab Limited specify the personal data you want access to, including any account or reference numbers where applicable. You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should: put your request in writing provide us with enough information to identify you (eg account number, username, registration details) specify the information that is incorrect and what it should be replaced with. You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should: put your request in writing (an email sent to firstname.lastname@example.org with a header that says ‘Unsubscribe’ is acceptable) provide us with enough information to identify you (eg account number, username, registration details) if your objection is not to direct marketing in general, but to direct marketing by a particular channel (eg email, telephone or mail) please specify the channel you are objecting to.
Our contact details